Introduction
In today’s fast-paced digital world, time is money — especially for small businesses and entrepreneurs. Manually sending emails to every customer is not only time-consuming but also ineffective. That’s where Brevo’s automation features come in.
With Brevo, you can set up automated workflows that nurture leads, re-engage inactive customers, and increase sales — all while you focus on running your business. In this guide, we’ll explore how Brevo’s automation tools can help you work smarter, not harder in 2025.
1. What is Email Marketing Automation?
Email automation means setting up emails to send automatically based on customer actions or behavior.
Examples:
- A new subscriber receives a welcome series.
- A shopper gets a reminder about their abandoned cart.
- A loyal customer gets a birthday discount.
👉 Instead of sending these manually, Brevo sends them for you — at the right time.
2. Why Automation is Crucial in 2025
- ✅ Saves time — run campaigns on autopilot.
- ✅ Increases engagement — emails arrive when they matter most.
- ✅ Boosts sales — personalized offers convert better.
- ✅ Strengthens relationships — build trust without constant effort.
Automation isn’t just a “nice-to-have” anymore. In 2025, it’s a must-have for any business serious about growth.
3. Brevo’s Automation Workflows
Brevo offers a simple drag-and-drop workflow builder. Here are the most useful workflows for businesses in 2025:
a) Welcome Series
- Trigger: New subscriber joins your list.
- Flow: Send a warm greeting → Introduce your brand → Offer a discount.
👉 Builds trust right from the start.
b) Abandoned Cart Recovery
- Trigger: Customer adds items to cart but doesn’t purchase.
- Flow: Reminder email → Follow-up with discount → Final “last chance” message.
👉 Recovers lost sales and boosts revenue.
c) Customer Re-Engagement
- Trigger: Customer inactive for 30+ days.
- Flow: Send a “We miss you” email → Offer incentive → Remove from list if no response.
👉 Keeps your list healthy and engaged.
d) Birthday or Anniversary Emails
- Trigger: Customer’s birthday or signup anniversary.
- Flow: Personalized greeting + special discount.
👉 Makes customers feel valued and loyal.
e) Lead Nurturing Campaign
- Trigger: New lead downloads a free resource.
- Flow: Educational emails → Case studies → Product offers.
👉 Guides leads toward becoming paying customers.
4. Personalization in Automation
Brevo allows dynamic personalization:
- Add customer names automatically.
- Show recommended products based on past purchases.
- Send location-specific promotions.
👉 Example: “Hi Alex, your favorite sneakers are back in stock — get 10% off today!”
5. Multi-Channel Automation
Unlike many tools, Brevo supports email + SMS + WhatsApp automation.
- Send an order confirmation via email.
- Follow up with shipping details via SMS.
- Deliver reminders or urgent offers via WhatsApp.
👉 This multi-channel approach ensures your message is seen.
6. Tracking & Optimizing Workflows
Brevo provides detailed reports for each workflow:
- Open rates.
- Click-through rates.
- Conversions.
- Revenue generated.
👉 Use these insights to refine campaigns and maximize ROI.
7. Real-Life Example
Imagine an online clothing store using Brevo:
- Customer adds a shirt to the cart but leaves.
- Brevo automatically sends:
- A reminder email after 3 hours.
- A discount offer after 24 hours.
- A final call after 48 hours.
Result? Higher conversion rates and fewer lost sales.
Conclusion
In 2025, automation isn’t just about convenience — it’s about growth. With Brevo’s easy-to-use automation tools, small businesses can save time, engage customers, and boost sales effortlessly.